Refund policy

Return & Refund Policy

You have 30 days from the recorded day of delivery to contact us and arrange for the return of any item that you are unsatisfied with except mystery boxes, game-used items, or customized products. These items are ineligible for refunds, and if returned will be donated and no credit can be given.

Please allow 1-2 days more than the item took to be delivered to you for check-in and processing before contacting us to inquire about your refund status. Once your refund is initiated, it can take 2-7 days depending on your payment method to appear credited to your account. You will receive an automatic notification once the refund has been initiated and again once it has been successfully processed and credited to your account.

All of our items and autographs are inspected upon arrival and again before being shipped to ensure that our customers only receive items of the highest quality. Any returns must be in the original condition with all labels, stickers, and tags intact and include any certificates or letters of authenticity in likewise condition, if applicable. All packaging and accompanying materials must also be included in the return package in the original condition. Failure to provide all packaging materials in the appropriate condition may result in the assessment of a reasonable restocking fee dependent upon the product which will be deducted from your refund total. When we receive your return, it will be inspected to ensure compliance with this policy before your refund can be approved and processed. If we assess a restocking fee, we will notify you of the reason and provide an explanation for the amount assessed.

Refunds may be declined for any of the following reasons:

• The item to be returned is not in the original condition
• The item appears worn, washed, or used
• The item is game-used, custom-framed, or customized
• The item was damaged after delivery

Additional fees may be assessed and deducted from your refund if:

• Your return doesn’t include the original packaging or appropriate certificates/letters of authenticity
• Your return doesn’t include the original stickers and tags accompanying the item prior to delivery
• Any of the stickers, tags, labels, certificates, packaging, etc. are returned not in the original condition prior to delivery

We will provide a return shipping label at no cost to you for any return for which we are at fault or that may have been damaged during delivery. If this is the case, please see our FAQ sections concerning what to do if you receive damaged or incorrect deliveries.

Refunds that are due to change of mind won’t include any original shipping charges paid. You can request a return shipping label from us if you are returning from a United States address and we’ll deduct $9.99 from your refund for use of the label.

Please send returns to the following address with the ATTN line included:

ATTN: Returns Department
Rochester Sports Autographs, LLC
207 River Hills Drive Suite 107
Nashville TN  37217